In control, always
SpinBoss Close Account
Pause temporarily or self exclude permanently in a few steps, withdraw your balance safely and reach support any time.
Closing your SpinBoss account is straightforward, and the choice is always yours. Whether you simply want a break, prefer to play elsewhere, or feel that stepping away is the healthiest thing to do, you can do it in a few clicks from inside your profile. There is no pressure to stay, no maze of confirmation screens, and no need to explain yourself. This page sets out the options available, how each one works, and what happens to your balance and your data once the account is closed.
Before you start, it is worth deciding whether you want a temporary pause or a permanent closure, because the two work differently. A temporary break lifts on its own once the period you choose comes to an end, while a permanent self exclusion locks the account for good. Both options are processed straight away, and in both cases you keep full access to any funds in your balance, which you can withdraw before the closure takes effect.
Closing your account step by step
1.Withdraw your balance
Open the cashier and withdraw any remaining funds using your usual payout method. Wait until the payout is approved.
2.Open account settings
Go to the profile menu and choose the account closure option in the responsible play area.
3.Choose your option
Pick a temporary break, a self exclusion period or a permanent closure, and read the short summary of what each means.
4.Confirm the closure
Confirm your choice. The account closes immediately and you receive an email confirming it is done.
In your hands
Pause, step away or close for good
Whichever option you pick, the decision takes effect straight away. A temporary break lifts on its own when the period you chose ends, while a permanent closure locks the account for good.
Need a confidential chat first? The services on our get help page are free and always ready.
What is the difference between a break and closing for good?
A temporary break, often called a cool off, pauses your account for a period you select, from a single day up to several weeks. During that time you cannot log in, deposit or play, and the pause lifts automatically when the period ends so the account reopens on its own. A permanent closure or self exclusion is final. The account is locked, you are removed from all marketing, and there is no way to reopen it early. If you are unsure which is right for you, the cool off is the gentler first step.
Withdraw first
Can I get my balance out before I close?
Yes, and you should. Before you confirm any closure the platform gives you the chance to withdraw your remaining balance using your normal payout method. We recommend completing the withdrawal and waiting until it has been approved before you finalise the closure, because once a permanent self exclusion is active you may need to contact support and verify your identity to release any funds left behind. Withdrawal times depend on the method, with e-wallets usually settled within 24 hours and bank transfers taking a little longer.
Will I be able to reopen my account later?
That depends on the option you choose. After a temporary break the account reopens automatically when the period you set comes to an end, and you simply log back in as normal. After a permanent self exclusion the account stays closed for good and cannot be reactivated, even if you change your mind, which is exactly the protection self exclusion is designed to provide. If you think you might want to return one day, a long cool off is a better fit than a permanent closure.
What happens to my personal data?
Closing your account does not erase your records immediately. We are required by law to keep certain information, such as transaction history and identity checks, for a set period after an account closes, and we hold that data securely in line with our privacy policy. You retain your rights under data protection law throughout, including the right to request access to your data or its deletion once any legal retention period has passed. The cookie policy explains how tracking on the site works if you continue to browse while logged out.
What if I cannot access my account?
If you are locked out or unable to reach the closure settings, email our support team from the address registered to your account. The team can verify your identity and process the closure from their side, including arranging the withdrawal of any balance. If your reason for closing is that play has stopped feeling healthy, please also take a look at our responsible gambling tools and the support services on our get help page, which offer free and confidential advice.
Will closing my account stop marketing messages?
Yes. When you self exclude or close your account we remove you from marketing emails, push notifications and on site promotions, so you will not be tempted back by an offer. If you only take a temporary cool off, marketing pauses for the length of the break and resumes when the account reopens, though you can opt out of marketing separately at any time in your communication settings. Whatever route you choose, the decision is respected immediately and you stay in control of how and whether we contact you.
What if you only need a short pause?
Not every decision has to be final. If you simply want a breather, a short cool off of a day or a few weeks is often the right choice, because it gives you space without closing the door for good. Many players use a cool off after a busy stretch, then return refreshed with sensible limits in place. If a pattern of needing breaks starts to feel familiar, that is worth noticing, and the support services on our get help page are there for a confidential chat whenever you want one.